About Our Privacy Policy
Sam Agency cares greatly about your privacy. We exclusively process
data that we need for improving our services, and carefully handle
all information gathered about you and your usage of our services.
Your data is not shared with third parties for commercial goals.
This privacy policy applies to the use of the website and the
services provided by Sam Agency. The starting date for the validity
of these terms and conditions is 14/06/2024. With the publication of
a new version, the validity of all previous versions is canceled.
This privacy policy describes what information about you is
collected by us, what this data is used for and with whom and under
what conditions this data could be shared with third parties. We
also explain to you how we store your data, how we protect your data
against misuse, and what rights you have regarding the personal data
you provide us.
If you have any questions about our privacy policy, please contact
our privacy contact person. You will find the contact details at the
end of our privacy policy.
About Our Data Processing
Below you can read how we process your data, where we save it, what
security techniques we use, and to whom the data is visible.
Software
We use web hosting and email services provided by Kinsta. Personal
data gathered with the use of our website and services is shared
with Kinsta. Kinsta requires access to these details to offer
technical support. They will not use this data for any other
purposes. Kinsta has an obligation, based on the agreement we have
with them, to take necessary precautions and security measures when
it comes to your personal data.
E-mail and Mailing Lists
MailChimp
We use the email services of MailChimp, a third party that
facilitates our website's email traffic and possible newsletters.
Any confirmation email you receive from our website and web forms
are sent to you from the servers of MailChimp. MailChimp will not
use your name and email address for their own purposes. At the
bottom of each automated email sent from our website, you will
find an ‘unsubscribe link’. When you click on this link, you will
no longer receive automated emails from our website. Note that
this can affect the functionality of our website greatly.
Your personal data will be securely stored, sent, and locked by
MailChimp. MailChimp uses cookies and other internet technologies
that track if emails are opened and read. Additionally, MailChimp
gathers information about you as a receiver and the subjects of
these emails with the purpose of improving the quality of their
service. This data is stored for 30 days. MailChimp retains the
right to use your personal information to further improve their
services and, within this context, share it with third parties.
Gmail
For our regular business email, we use the email services of
Gmail. This party has implemented fitting technical and
organisational measures to prevent misuse, loss, or corruption of
your data. Gmail does not have access to our mailbox, and we treat
our email traffic confidentially.
Purpose of Data Processing
General Purpose of Data Processing
We use your data with the sole purpose of providing you with our
services. This means that the goal of processing this data stands
in direct relation to the assignment or task that you offer us. We
do not use this data for addressed marketing purposes. If you
share information with us and we use this information to – not
based on a request – contact you at a later time, we will first
ask for explicit consent. Your data is not shared with third
parties, with any other purpose than to fulfil accountancy and
administrative obligations. These third parties are all obligated
to a duty of confidentiality based on the agreement we have with
them, an oath, or legal obligation.
Automatically Collected Data
Information automatically gathered by our website is processed
with the sole purpose of providing you with and/or to further
improve our services. This information (for instance your IP
address (anonymised), web browser, and operating system) is not
personal information.
Cooperation in Tax and Criminal Investigation
In some cases, we may be obligated by government to a lawful duty
of sharing your information with the purpose of assisting in a
fiscal or criminal investigation. In such cases, we are forced to
comply and assist but will, based on lawful possibilities, offer
objection.
Retention Periods
We store your data for as long as you are a client with us. This
means that we maintain and keep your client profile until you make
it known to us that you no longer desire to use our services. Such a
message also functions as a request to be forgotten. We are required
to keep invoices with your personal information due to relevant
administrative obligations. This information is safely stored for as
long as the relevant term for these obligations has not yet passed.
Personnel no longer has access to your client profile and any
documents made because of your assignment or task.
Your Rights
Based on valid Dutch and European law, you, as a concerning party,
have certain rights when it comes to personal data that is processed
by or on behalf of us. Below you may find an explanation of these
rights and how you, as a concerning party, can invoke these rights.
In principle, to prevent abuse, we only send invoices and copies of
your data to e-mail addresses that you have made known to us. Should
you wish to receive this data on another e-mail address or, for
instance, per mail, we will ask you to identify yourself
accordingly. We maintain an administration of concluded requests; in
case of a request to be forgotten, we will maintain an
administration of anonymised data. You receive all invoices and
copies of data in files that are structured in a machine-readable
format based on data classifications that we use within our system.
At all times, you maintain the right to lodge a complaint with
Autoriteit Persoonsgegevens if you suspect that we mistreat or
misuse your personal data.
Right of Inspection
At all times, you maintain the right to view the data we process
that has a relation or may be reducible to your person. You may
request such a viewing from our contact in charge of privacy
matters. You will receive a response to your request within 30
days. If your request is approved, we will send you, via the
e-mail address known to us, a copy of all data with an added
overview of processors managing this data while also mentioning
the categories under which we store this data.
Right to Rectification
At all times, you maintain the right to have the data we process
that has a relation or may be reducible to your person adjusted.
You may request such an adjustment from our contact in charge of
privacy matters. You will receive a response to your request
within 30 days. If your request is approved, we will send you, via
the e-mail address known to us, a confirmation that the data has
been adjusted.
Right to Restriction of Processing
At all times, you maintain the right to limit the data we process
that has a relation or may be reducible to your person. You may
request such limiting from our contact in charge of privacy
matters. You will receive a response to your request within 30
days. If your request is approved, we will send you, via the
e-mail address known to us, a confirmation that the processing of
your data is limited until you choose to cancel said limitation.
Right of Transferability
At all times, you maintain the right to request that the data we
process that has a relation or may be reducible to your person be
processed by a third party of your choice. You may send in such a
request to our contact in charge of privacy matters. You will
receive a response to your request within 30 days. If your request
is approved, we will send you, via the e-mail address known to us,
your personal invoices or copies of data that we, or third parties
on behalf of us, have processed. It is highly likely that in such
a case we can no longer offer our services to you, for we can no
longer guarantee the previous data safety.
Right of Objection and Other Rights
At all times, you maintain the right to object to the processing
done by us, or on behalf of us by third parties, of your personal
data. In case of such an objection, we will immediately cease all
processing of your data while your objection is being investigated
and handled. In case of a justified objection, we will return all
invoices and/or copies of personal data that we, or third parties
on behalf of us, have processed up until that point and cease
processing thereafter. You also maintain the right to not be
subject to automated decision-making processes or profiling. We
process your data in such a way that this right does not apply.
Should you believe that this right does apply, then we ask you to
reach out to our contact in charge of privacy matters.
Privacy Policy Changes
At all times, we maintain the right to alter our privacy policy.
This page, however, always displays the most recent version of our
privacy policy. Should a new privacy policy have consequences for
the ways in which we process recently gathered data in regard to
your person, then we will notify you of this via e-mail.
Company Details
Sam Agency
Van Diemenstraat 356
1013 CR Amsterdam
The Netherlands
